A cheap system from a supplier who cannot explain the load ratings, or who is hard to reach when something goes wrong, can cost far more in the long run.

These ten questions will help you compare any racking supplier in Sydney fairly, and spot the ones who will look after you after the sale.

1. How long have you been doing this?

Experience shows in the details, such as how well a layout works and how well installations are managed. Ask how long the business has operated and what size of projects it has completed. Also ask for examples that are similar to yours. A supplier who has worked on projects like yours is more likely to anticipate the problems.

2. Do you design to AS4084?

The Australian standard for steel storage racking is the reference for safe design and installation. A supplier should be able to explain how their systems comply and provide certification or documentation if you need it. Be wary of vague answers.

3. Can you supply both new and used?

A supplier with both options can match the product to your budget. They can also tell you honestly when used stock will do the job and when new is the better choice. A supplier who sells only one type has a reason to push it.

4. How do you inspect used racking?

If you are buying second-hand, ask what checks are done before resale. A good answer includes inspection of uprights, beams and connectors, and rejection of damaged parts. Ask where the stock comes from and whether components are matched into sets.

5. What does the quote include?

Compare quotes line by line. Check for delivery, installation, guards, signage, anchors and any site work. A low quote that leaves things out can end up costing more. A good quote is clear about what is and is not included.

6. Who installs it?

Ask whether the installation is done by the supplier’s own team or subcontractors, and how the work is supervised. Installers should be trained and experienced with the system. Ask how they handle site safety and whether they carry appropriate insurance.

7. What happens if there is damage later?

Racking will get knocked. A supplier that also offers repairs and inspections is more helpful than one that disappears after delivery. Ask how quickly they respond to damage reports and what the process is.

8. Do you offer relocation and buy-back?

Business needs change. If you move or upgrade, a supplier that can dismantle, relocate or buy back your racking saves you from finding another contractor. These services also show that the supplier plans to be around for the long term.

9. How do you handle the range of products?

A supplier who understands pallet racking, shelving, cantilever, mezzanines and mesh can design one coherent system. Separate suppliers for each can lead to compatibility problems and finger-pointing when something does not fit.

10. Can I speak to past customers or see past work?

References, photos and project examples give a better picture than a sales pitch. Look at jobs of a similar size and type to yours. If possible, visit a completed site or ask for contact details of a past client.

Red flags

• No clear answer about the standard

• Unwillingness to put things in writing

• Prices far below every other quote

• No inspection process for used racking

• No plan for after-sales support

• Pressure to sign quickly

How to compare quotes

Put your quotes side by side and list what each includes. Note the system type, the number of pallet positions, the load ratings, delivery, installation, signage and warranty terms. Ask each supplier to explain any differences. A quote that looks cheaper may use lighter components, fewer accessories or a layout that holds fewer pallets.

Final advice

Take your time, compare two or three suppliers, and choose the one that explains things clearly. A good partner will ask about your operation, give you straight answers and stand behind the work. Remember that you are choosing a relationship as well as a product.

Common questions

Should I always choose the cheapest quote? No. Compare what is included, the standard of design and the support after the sale.

How many quotes should I get? Two or three is usually enough to see the range.

Can a supplier help with layout design? Many do, and it is often included in the quote process.

DRS Racking Solutions is a Sydney based storage and racking supplier that has worked with warehouses across NSW since 2012, offering installation, rack safety inspection, quote certification, relocation and repairs. Learn more on the DRS Racking Solutions about page.